FAQ
Browse our frequently asked questions below to learn more about your upcoming stay at The Historic Hotel Bethlehem. If you can’t find the information you’re looking for, please contact our guest services team directly—we’ll be happy to assist you and ensure a seamless, relaxing stay in the heart of historic Bethlehem.
Do you offer early check-in or late check-out? Is there a fee?
Yes, we do our best to accommodate early arrivals prior to 4:00 PM at no additional fee based on availability, and late check-outs can be arranged with our front desk; please note that departures later than 11:00 AM are subject to a half-day rate (covering departures between 12:00 PM and 4:00 PM).
Do you have a pool?
No, we do not have a swimming pool.
Is the front desk staffed 24 hours a day?
Yes, our front desk is staffed 24 hours a day to assist you with arrivals, departures, luggage assistance, and any guest needs throughout your stay. We are committed to providing you with an experience that fully meets your expectations—if for any reason you feel we have fallen short, a Manager On Duty is on property 24 hours a day and can be reached anytime by dialing 0 from your in-room phone or by requesting to speak with them at the front desk.
What is the minimum age to check in?
All rooms must have at least one guest who is at least 21 years of age present in the room at all times.
Is there a concierge or guest services desk?
Yes, we provide complimentary guest, bellhop, and concierge services through our 24-hour front desk.
Do you offer luggage storage?
Yes, complimentary luggage storage is available for arriving and departing guests.
What is the hotel’s cancellation policy?
Standard hotel reservations must be canceled at least 24 hours prior to arrival (before 4:00 PM EST the day before arrival) to avoid a charge of one night's room rate plus tax. Please note that special event reservations feature designated cancellation policies, and bookings made through third parties must be canceled directly through the original booking agent.
Do you offer laundry or dry cleaning services?
Yes, laundry and dry cleaning services are available for an additional fee.
Do you allow pets?
No, pets are strictly prohibited on our property, and guests bringing pets into their rooms will incur a $250 deep cleaning fee. Certified Service Dogs as defined under the ADA are welcome; emotional support animals are not permitted.
What spa and fitness services do you offer?
Guests can enjoy our fitness center from 7:00 AM to 10:00 PM, as well as personalized beauty and wellness treatments at Steel Magnolia Spa & Salon (located directly across the street within the Suites at 462). Spa services—including massages, facials, body treatments, manicures, and pedicures—are available to both hotel guests and non-hotel guests; reservations are recommended, and gratuity is added separately at service completion.
Are there any activities or entertainment options at the hotel?
Yes, we feature live music every Thursday evening in The Tap Room, as well as live music on The Patio (our outdoor dining space) during the summer season.
Are there any additional resort or facility fees?
No, we do not charge resort fees or mandatory facility fees.
What are the check-in and check-out times?
Our check-in begins anytime after 4:00 PM on your day of arrival, and our check-out is anytime before 11:00 AM on your day of departure.
Do you have a smoking policy?
Yes, we are a 100% non-smoking establishment. Smoking or vaping inside the building will incur a $250 cleaning fee per instance; designated outdoor smoking areas are available 25 feet away from hotel entrances.
Can I ship packages to the hotel?
Yes, you may ship packages to the hotel prior to or during your stay at no charge from the hotel; please address packages to your registered guest name.
Is airport transportation or shuttle service available?
Yes, we provide a complimentary airport shuttle to and from Lehigh Valley International Airport (ABE) operating daily from 6:00 AM to 11:00 PM (our shuttle also serves locations within a 5-mile radius).
Are there taxi or rideshare services nearby?
Yes, on-demand rideshare platforms like Uber and Lyft are readily available in our area.
Do you have EV charging stations?
Yes, we feature four electric vehicle charging stations located on C deck of our parking garage.
Is there a fitness center or gym on-site?
Yes, we offer complimentary access to our on-site fitness center for all registered guests, open daily from 7:00 AM to 10:00 PM.
Do you offer valet parking?
No, we do not offer valet parking services.
What safety measures or security features does the hotel have?
We maintain security camera surveillance throughout common spaces, follow local fire and safety protocols, and maintain a 24-hour staffed front desk.
Is parking free or is there a fee?
No, parking is not free; we charge $10 plus tax per vehicle per night for overnight self-parking in our parking deck.
Is parking available at the hotel?
Yes, overnight self-parking is available in our parking deck behind the hotel for $10 per vehicle per night (limited to one parking spot per room). On-site parking for special events is on a first-come, first-served basis, and alternative off-site parking is supplemented by our complimentary shuttle.